Terms and Conditions

Acceptance of Terms

By accessing and using the Duka website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access our services. These terms apply to all visitors, users and others who access or use the services.

Products and Services

All products and services are subject to availability. We reserve the right to discontinue any product at any time. Prices may change without notice. We try to show accurate product descriptions and prices, but errors may occur. We reserve the right to correct errors and update information at any time.

• •All products are new unless stated otherwise
• •Product images are for illustration only
• •Actual product specifications may differ slightly from the description
• •We reserve the right to limit the quantity purchased per customer

Orders and Payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorised transactions or unavailable products.

• •All orders are subject to acceptance and availability
• •We reserve the right to refuse or cancel any order
• •Payment must be completed before an order is processed
• •Prices are shown in the store's currency unless stated otherwise
• •We accept M-Pesa, credit/debit cards and bank transfers
• •All transactions are processed securely through our payment partners

Shipping and Delivery

Delivery times are estimates and not guarantees. We are not responsible for delays caused by shipping carriers or circumstances beyond our control. Standard delivery within Nairobi takes 1-2 working days, while delivery outside Nairobi may take 2-5 working days.

• •Free shipping may be available on orders that meet the threshold shown in the store
• •Standard delivery fees are shown clearly before payment
• •Pickup from our Nairobi CBD location
• •Tracking information is provided once your order ships
• •Risk of loss passes to you on delivery

Returns and Refunds

Items may be returned within 7 days of delivery in their original, unopened condition with all accessories and the same packaging. Refunds are processed within 5-7 working days after we receive and inspect the returned item.

• •Items must be in their original packaging and condition
• •All accessories and documents must be included
• •Return shipping costs are the customer's responsibility unless the item is faulty
• •Refunds are issued to the original payment method
• •Contact support@duka.co.ke to start a return

Warranty

Products are covered by manufacturers' warranties. Warranty periods and coverage vary by product and manufacturer. Please see individual product pages for specific warranty information. Duka acts as a link between the customer and the manufacturer for warranty claims.

• •The manufacturer's warranty applies to all products
• •Warranty periods vary by product
• •Warranty claims must be made directly with the manufacturer
• •We help facilitate warranty claims
• •Keep your proof of purchase for warranty claims

Limitation of Liability

Duka will not be liable for any indirect, incidental, special or consequential damages arising from or related to your use of our services. Our total liability will not exceed the amount you paid for the specific product or service giving rise to the claim.

• •We are not liable for losses beyond the product's purchase price
• •No liability for lost profits or business interruption
• •We are not responsible for the content of third-party websites
• •Force majeure events release us from liability

User Accounts

You are responsible for keeping your account details confidential and for all transactions that take place under your account. You agree to tell us immediately about any unauthorised use of your account.

• •You must provide accurate account information
• •Keep your password safe and confidential
• •You are responsible for all transactions under your account
• •We reserve the right to suspend or close accounts for violations

Intellectual Property

All content on this website, including text, graphics, logos, images and software, is the property of Duka or its content providers and is protected by intellectual property laws. You may not reproduce, distribute or create derivative works without our express written permission.

Privacy

Your use of our services is also governed by our Privacy Policy. We collect, use and protect your personal information as described in our Privacy Policy. By using our services, you agree to our data practices as set out in the Privacy Policy.

Changes to the Terms

We reserve the right to change these terms at any time. Changes take effect immediately once posted on the website. We encourage you to review these terms regularly.

Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of Kenya. Any dispute arising from these terms or your use of our services will be subject to the exclusive jurisdiction of the courts of Kenya.

Contact Information

For questions about these Terms and Conditions, please contact us:

• •Email: legal@duka.co.ke
• •Phone: +254 700 000 000
• •Address: Nairobi CBD, Kenya
• •Business hours: Monday - Saturday, 9:00 AM - 6:00 PM EAT